Verve is an operational redesign and resilience architecture practice. We partner with established small and mid-sized businesses to address the structural conditions that determine performance, stability under pressure, and the ability to adapt as conditions change.
We do not advise from the sidelines. We redesign how the business operates and stay through implementation so the changes hold.
A principal-led practice for businesses that need to perform reliably.
Why Verve Exists
The environment in which businesses operate has changed.
Economic pressure, workforce shifts, evolving client expectations, and increasing complexity have made consistent performance harder to sustain. Even positive changes, such as growth, new technology, and expansion, can create strain when the business is not built to support them.
Many businesses appear to be performing well on the surface.
Underneath, they are relying on workarounds, unclear ownership, and ways of operating that no longer match what the business requires today.
That strain does not stay contained. It shows up when performance becomes harder to maintain, growth introduces friction, the business is tested by changing conditions, or when it needs to hold up under closer scrutiny.
Surface-level fixes fail to address the structural drivers and the realities unique to each business.
This leaves leadership under continued strain, teams unsupported, and growth difficult to sustain.
At the same time, the level of structural expertise required to address this has largely been out of reach for small and mid-sized businesses.
The kind of expertise required to truly improve how a business runs, not just advise on it, but redesign it at the structural level, has historically gone to the largest organizations in the world.
Small and mid-sized businesses have been left with a different kind of market: advice that sounds right but does not translate into meaningful operational change. Strategy decks that remain unused. Recommendations that place the burden of implementation on the owner, even as the business must continue to operate.
Our founder spent over ten years inside those larger institutions leading transformation, operational redesign, and organizational design at scale. She saw what that caliber of structural thinking could do when it was applied with rigor and stayed through execution.
She also saw who never got access to it:
— The home services company whose owner works seventy hours a week because the business can't run without her.
— The professional services firm that's growing but bleeding margin because nothing is documented.
— The $MM operation preparing for a sale that can't answer the question every buyer eventually asks: what does this business look like without you?
These businesses employ communities. They shape local economies. They deserve the same quality of operational thinking that the largest organizations receive.
Verve exists to close the gap in access to structural expertise, so businesses can operate in line with the complexity they face and realize their full potential.
What We Believe
Three convictions shape every engagement.
01. Structure before effort.
Most businesses don't struggle because of a lack of effort. They struggle because the way the work is structured, executed, and managed has not kept pace with what the business has become. Effort cannot compensate for a structure that doesn't exist.
02. Resilience is a capability, not a trait.
Businesses that hold under pressure are not lucky. They have built the capability to anticipate, perform, and adapt, and that capability is embedded in how the business is structured, not in how hard the team works.
03. Advice is not a substitute for redesign.
Recommendations on a slide do not change how a business operates. The work is in the structure underneath, and we stay through implementation to make sure the changes hold.
Dr. Tondi Mondoloka is a finely tuned systems thinker with the rare ability to spot early signals of drift and uncover what is limiting performance.
— Respected Industry Expert
Our Founder and Principal Resilience Architect
Tondi Mondoloka, PhD, MBA, PMP
Dr. Tondi Mondoloka is a strategy and organizational resilience expert who works with leaders to redesign how their businesses operate, so they perform reliably under pressure, adapt as conditions change, and are positioned for what comes next.
Her work focuses on the structural and cultural conditions that determine whether a business performs consistently, withstands disruption, and maintains discipline as complexity increases. This includes aligning operations, decision-making, and technology so the business can sustain performance and support future growth.
Her doctoral research examined organizational culture as a driver of resilience, with a focus on how governance, internal structure, and decision-making interact to determine whether a business can anticipate threats, perform under pressure, and adapt in response. That work now underpins how Verve approaches every engagement.
Before founding Verve, Tondi spent fifteen years leading transformation and organizational design across global organizations, federal agencies, and scaling SMBs. Her experience spans professional services, wellness, home services, retail, and regulated industries, with a sustained focus on the operational strain that emerges when a business’s structure no longer matches its complexity.
Tondi holds a PhD in Business Psychology from The Chicago School, an MBA in Strategic Management from the Marist School of Management, a master's in communication from Marist University, and a bachelor's in history and psychology from The College of William and Mary. She is also a certified Project Management Professional (PMP).
Her work ensures businesses are not just built to run, but built to hold, perform, and support what comes next.
View Dr. Tondi Mondoloka’s LinkedIn Profile